Qualifications/Job Description
- Duties:
- The COO will partner with the founder/CEO to oversee all operations of the Company including client acquisition, marketing and business development, all service and product offerings, management development, human resource development, budgeting and planning, compliance and facilities
- Direct Reports:
- Executive vice president (specialist in estate planning, high net worth client planning, and sales); director, financial planning; director, investments; director, new business development; director of compliance, office services and technology; manager, special projects and insurance; and sales representatives
- Supervision of Financial Planning Department:
- Continually upgrading the client experience
- Ensuring TBG work flow and processes are followed to facilitate an outstanding client experience, with the goal to always exceed client expectation
- Ensuring the financial planning process is systematized and streamlined so that we do not "re-invent the wheel" for each new financial plan or client, including evaluating and installing software solutions to facilitate a more streamlined and consistent planning process
- Investments and Other Products:
- The COO will be a member in the investment committee (responsible for evaluating and selecting appropriate investment and insurance products that meet TBG goals and client objectives)
- The COO will work with investment staff to ensure all paperwork is processed in a timely and accurate manner, managed investment accounts are regularly reviewed, analyzed and appropriate actions taken, client communications are developed and followed up, and product training occurs on all items
- Human Resources:
- Manage all HR functions including Work Life (PEO) relationship
- Continually evaluate benefit and other insurance programs to ensure TBG has the best balance of cost, efficiency and service
- Develop appropriate compensation programs that balance reward and motivation, with performance
- Create job descriptions for new hires and develop offer letters
- Ensure training and professional development programs occur throughout the year; establish training programs for new employees and identify and facilitate training needs for existing team members (product knowledge, sales practices, and communications)
- Meet with all employees regularly (e.g. on a quarterly basis) for reviews and to be sure they are fulfilling all necessary requirements for incentive compensation
- Conduct the annual performance review and goal setting process
- Attend to all performance issues and disciplinary actions, with appropriate process and documentation
- As part of annual budget develop and then oversee organizational performance metrics
- Office Management:
- Oversee administrative functions and ensure plant and equipment are meeting employee and client needs
- Compliance:
- Ensure all systems are in place and procedures are being followed to maintain a fully compliant business operation
- Operations:
- Develop annual budgets that meet company and owner growth and earnings goals
- Communicate to management team and ensure all necessary actions are being taken to meet plan
- Review and analyze financial reports with CEO, bookkeeper and CPA
- Oversee risk management and legal activities
- Maintain a clear set of documents and records for all key business initiatives, including letters of agreement, contracts, leases and other legal documents and agreements
- Information Technology/Web:
- Ensure the ongoing maintenance and efficiency of all technology systems and programs, including training
- Manage the ongoing development of TBG website to ensure all data is current, messaging and content is dynamic and relevant, performance and metrics are tracked, reviewed and acted on, and appropriate changes are made in a timely and efficient manner
- Experience and Qualifications:
- Ten years financial planning and/or wealth management industry experience including staff supervision
- Five years management experience
- Proven track record in terms of business development and client acquisition
- Required Securities Licenses:
- Series 7,
- Group 1 (Life Insurance)
- Series 24 (compliance)
- Web/technology proficiency desired
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